Refund & Cancellation Policy

This Refund Policy applies to all purchases of Nudge subscriptions operated by Quantum Leap Co., Ltd("we", "us"). International orders are processed by our online reseller Paddle.com, which is the Merchant of Record for those orders and provides the related customer service and returns in accordance with Paddle’s Refund Policy. Payments made in Taiwan are processed by NewebPay (藍新金流); for those orders, Quantum Leap Co., Ltd is the seller of record and issues the invoice.

14-Day Refund Window

If you change your mind, you can request a refund within 14 days of your purchase.

Because Nudge is a digital service, this statutory right of withdrawal applies to your first purchase and while the Service has not yet been used. Under Paddle's terms, the right to withdraw no longer applies once you have started using Nudge after agreeing to immediate access at checkout.

For subscriptions, the statutory right covers your first payment. Some renewals — for example annual subscriptions purchased in the UK — start a fresh 14-day window on renewal. We are also happy to consider good-faith refund requests on renewals on a case-by-case basis.

How to Request a Refund

How you request a refund depends on how you paid.

International orders (Paddle): because Paddle is the Merchant of Record, refunds are processed by Paddle. You can:

1. Email us at mike@nudge.tw and we will arrange it with Paddle, or
2. Contact Paddle directly via paddle.net (the contact details appear on the receipt Paddle emailed you), or
3. Reply to your Paddle payment receipt.

Taiwan orders (NewebPay): email us at mike@nudge.tw and we will process your refund directly through NewebPay.

For Paddle orders, Paddle reviews each request on a case-by-case basis. Submitting a request within the 14-day window does not by itself guarantee a refund.

Approved refunds are issued to your original payment method, normally within 14 days of approval. The exact time to appear on your statement depends on your bank or card issuer.

Cancelling Your Subscription

You can cancel your subscription at any time:

• Monthly plan: cancellation stops the next monthly charge. You keep access until the end of the current paid month.
• Annual plan: cancellation stops the next annual renewal. You keep access until the end of the current paid year.

To cancel, email mike@nudge.tw or use the subscription management link in your Paddle receipt.

Your Statutory Rights

This policy does not affect any statutory rights you may have as a consumer under the laws of your country.

Contact

Quantum Leap Co., Ltd
5F., No. 47, Qingfeng Rd. Sec. 1, Zhongli Dist., Taoyuan City 320, Taiwan
Email: mike@nudge.tw